Refund policy

La Nero Return & Refund Policy

1. Bespoke & Made-to-Order Items Each garment is cut and constructed to order based on the model and sizing specifications confirmed at checkout. Because every piece is made individually, we do not offer refunds, returns, or exchanges for change of mind or sizing errors on the customer's part.

2. Atelier Errors & Sizing Discrepancies Where an error occurs on our end, we take full responsibility. You are eligible for a complimentary alteration or full refund if:

• The finished measurements deviate significantly from the standard size chart or the custom measurements submitted at the time of order.
• The incorrect item or model was delivered.

3. Damaged or Defective Goods If your order arrives with fabric defects, transit damage, or manufacturing faults, contact us within 48 hours of delivery.

• Email info@laneroabaya.com with your order number and clear photographic evidence of the defect.
• Upon verification, we will arrange collection of the garment. We will prioritize repair or replacement. If the original fabric is no longer available, a full refund will be issued.

4. The Alteration Process Approved returns or alterations must be returned unworn, with all tags attached and in their original condition. Garments showing signs of wear, perfume, or makeup will not be accepted and will be returned to the customer.